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Service Manager

Job Functions and Responsibilities:

  • Lead service team in all bicycle and store service functions - this includes a high volume of new bike builds, walk-in repairs, and tune ups/checked-in repairs.
  • Manage all aspects of repair work-flow: intake, job prioritization, service part order management, timely completion and QA of all work.
  • Accountable for associated paperwork and communications with customer for each job.
  • Responsible for safety, cleanliness, and appropriate stocking of tools at work stations.
  • Oversee inventory and re-ordering of parts stock for repair work, special orders for jobs. Provide feedback to store buyers on bike lines and other products.
  • Provide front-line customer support, including assisting on the sales floor when needed.
  • Provide ongoing technical coaching to mechanics and sales staff, train new staff.
  • Work with floor staff and manager to help manage new bike build order and replenishment.
  • Assist with general store tasks including the following: opening/closing of store, resolvingcustomer service/POS issues, participating incommunity/marketing events and ongoing staff meetings to improve department and company.
  • Interview, hire, train new candidates for service shop.

Experience and Qualifications:

  • 10 years of mechanical experience in a professional shop environment
  • Technical expertise and the ability to service a wide range of bicycles (industry certification is a plus, but not required)
  • Rich product knowledge of bicycles, components, accessories
  • Strong interpersonal skills for positive staff interactions and top-notch customer service
  • Enthusiasm for serving a wide range of customers (brand new riders to seasoned cyclists)
  • Proven ability to manage a team

Salary starts at 50k/yr

Service Mechanic

Job Functions and Responsibilities:

  • Services new and repair bicycles with great attention to detail, as well as providing customers with great service.
  • Able to asses and write up bikes (walk-ins and appointment).
  • Build and Repair Bicycles.
  • Ability to work in a team environment.
  • Passionate about bikes.
  • Communicate professionally with customers & team.
  • Create a client base of customer relationships.
  • The ability to work weekends.

Experience and Qualifications:

  • 3years of mechanical experience in a professional shop environment
  • Technical expertise and the ability to service a wide range of bicycles (industry certification is a plus, but not required)
  • Rich product knowledge of bicycles, components, accessories
  • Strong interpersonal skills for positive staff interactions and top-notch customer service
  • Enthusiasm for serving a wide range of customers (brand new riders to seasoned cyclists)
  • Proven ability to manage a team

 

 

Note: * indicates required information

Personal Information

(First, Middle, Last)
(xxx-xxx-xxxx)
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Work Preferences

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Previous Work Experience & Education

(select one)
(select highest level achieved)
(if yes, tell us which one)
(please tell us about your last 2 jobs and briefly explain your responsibilities there)
(select one)
Such as Park Tool/Barnett/United (if yes, please tell us the name of the class and what you learned; if no, ignore this question)

Optional Bicycle Knowledge Questions

We hire quality people eager to learn. Feel free to ignore the questions in this section if that's you. Scroll to the bottom and click the Submit Form button. Other positions require bicycle experience. The optional questions below are an opportunity to show what you know.

Thank You!

Thanks very much for filling out and submitting an application. We'll be in touch if you qualify for a position with us. (Be sure to click the Submit Form button below so that we receive your application.)